E.ON Drive Infrastructure
E.ON Drive Logo

Customer Business Supporter (m/​f/​d)

Copenhagen (DE), Søborg (DE), Fredericia (DE)
  • E.ON Drive Infrastructure
  • Full time
Quick application
Customer Business Supporter (m/f/d)

E.ON Drive Infrastructure

E.ON Drive Infrastructure (EDRI) is a market-leading charging station operator across Europe and part of the E.ON Group. EDRI builds, owns, and operates public charging infrastructure for all types of electric vehicles. The company's goal is to create a sustainable world by providing charging stations for everyone, everywhere.

The team currently employs more than 170 people and operates over 6,600 public charging points in 10 European countries: Sweden, Denmark, Germany, the Netherlands, Poland, the United Kingdom, the Czech Republic, Italy, Hungary, and Romania. Together with site partners, EDRI will expand its network by installing an additional 1,000 high-power charging points per year.

Customer Business Supporter (m/f/d)

Locations: Copenhagen (DE), Søborg (DE), Fredericia (DE)

Job description

Your mission

  • Act as the first point of contact for customers by handling inbound calls during business hours (08:0016:00 or 09:0017:00)
  • Support customers with questions related to invoices, payments, and subscriptions, ensuring clear and understandable explanations
  • Assist customers who experience challenges with billing or payment arrangements and help identify appropriate solutions
  • Take ownership of customer cases, ensuring accurate documentation, timely follow-up, and resolution
  • Carry out administrative tasks that support daily customer and business operations
  • Maintain and update customer and case information in internal systems with a high level of accuracy
  • Collaborate with internal teams by supporting coordination efforts and follow-ups
  • Contribute to the continuous improvement of customer service processes and operational workflows

Your profile

  • You have previous experience in customer service, support, or an administrative role and enjoy daily interaction with customers via phone and email
  • You are motivated to deliver an excellent customer experience and communicate in a professional, friendly, and solution-oriented manner
  • You work in a structured and responsible way, are comfortable working independently, and are confident using IT systems and digital tools
  • While you do not need to be an expert in invoicing or payments, you bring a strong willingness to learn and develop your skills
  • You communicate clearly and collaborate well with others, contributing positively to the team
  • You are fluent in spoken and written Danish and have a good command of English
  • Swedish language skills are an advantage, but not required
  • An interest in eMobility is considered an advantage

Why us?

  • People take centre stage: Become part of a dynamic, ambitious and agile team that develops solutions for the eMobility market and be part of our EDRI events or the next after-work event
  • With us, you get the best of both worlds - 100% start-up with the support of a large company
  • The freedom you need: We offer you hybrid working with flexible working hours
  • Workation: Enjoy the flexibility to work temporarily from abroad within the EU
  • You will receive a competitive salary with a performance-related bonus
  • A company pension scheme is of course also one of the benefits with us
  • Sustainable learning opportunities: We support you with a training budget of 5,000 euros per year
  • You get everything you need to get started: onboarding with welcome gifts and top hardware

What else you should know:

Employment type:Full time
Work Model:Hybrid
Company:E.ON Drive Infrastructure
Job number:2495616

What makes EDRI stand out as an employer

  • Home office option

  • Flexible working hours

  • Performance-related bonus

  • Standard number of vacation days

  • Personal training budget

  • Teamevents

Recruiter

Recruiting and Employer Branding Manager

Any questions?

Lisa will be happy to answer any questions you may have by e-mail.

lisa.wuerpel@edri.com

Quick application

LOVE

TRUST

DO

How we work at EDRI

Sustainability is at the heart of what we do – our EDRI goal is to create a sustainable world by providing charging infrastructure for everyone, everywhere. We plan, install, and operate a network of public charging infrastructure that supplies all electric vehicles with 100% green electricity and contributes to the decarbonization of transport and mobility across Europe. More than 170 amazing employees in 10 different European branches form a motivated team driven by a company culture based on trust and enjoyment. As an employer, we care about your well-being, as well as long-term learning opportunities and professional development, to maintain the maker mentality that we value so much in our team.

1. Love

We LOVE infrastructure and are passionate about what we do. The entire team is intrinsically motivated to achieve our goal of creating a sustainable world by making charging available to everyone, everywhere.

2. Trust

We TRUST our colleagues. Each individual is an expert in what he or she does. Our company's success is the sum of all the valuable contributions of each individual. We cannot and do not want to miss a single team member. That is why we promote a working environment of trust and belonging in which team spirit is the greatest asset.

3. Do

We pursue a doer:in mentality in everything we do, because we want to move forward quickly and get things done. That's why our hierarchies are flat, decisions are made quickly and each individual is fully responsible and authorized to act in his/her area of expertise.